Problem with large Kayako eSupport database causing FastCGI process to exceed activity timeout doing a Creator/Replier search Problem A customer with a very large Kayako eSupport database reported problems when using the ticket search by Creator/Replier. A search for a common name, such as ‘david’ returned results in a few seconds but searching for a…

A brief overview of the POP3 and IMAP email protocols and how to choose which to use.

The following error “A floating point exception occurred in the user process. Current transaction is canceled.” is generated by SQL Server 2000 when invalid values get into float columns.

The error: “cannot resolve collation conflict for equal to operation” and how we (partially) resolved the issues. Background Some time ago we had to replace a server running SQL Server 2000 after a hardware failure. All databases were restored onto the new server and everything had been running smoothly since. However, an upgrade to our…

Running Adobe Acrobat 8 Pro get this error “cannot use adobe reader to view pdf in your web browser” when opening a PDF in Internet Explorer

Since upgrading to IE8 all SSIDM websites that use AddThis failed to complete loading, showing “1 item remaining” in status bar. Solution AddThis must try to use Flash by default. Adding the following line above any other AddThis script fixes the problem.

Converting from POP3 to IMAP is straightforward if there is no mail held on the mail server but if you have been using the older webmail to store messages it can be more difficult. Problem A customer wants to use the new Ajax-based IceWarp webmail in place of the older webmail and has a number…

[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.106″ background_layout=”light”] The HR tag is notoriously inconsistent between browsers. Here’s how we got IE8 and Firefox to display the same. Problem The only HR styles that are consistent across Web browsers are the width and height styles making it tricky to get a consistent look across browsers. Solution Working with IE8…

Problem We have a new client with an existing website hosted via Microsoft Office Live. Without any DNS changes possible we need to extract the domain to a preferred ISP. The client registered the domain with Office Live when setting it up so the domain is registered with Melbourne IT. They use a system called delegation to…

After installation of IE8, the message bar says “Internet Explorer is currently running with add-ons disabled. Click here to manage”

[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.106″ background_layout=”light”] Output parameters from a SQL Server stored procedure are not returned when you run an ADO.NET command in Visual Basic Problem A stored procedure needs to return 2 parameters, which are set as output parameters in the stored procedure and in the VB.Net code that calls the SP. However, the…

Outlook Express won’t allow storage folder to use a shared drive. We added a Synology DS107+ NAS device to the network recently and wanted to use it for Outlook Express data files. But, if you try to set the storage folder to a network drive mapped to a Synology folder the OK button is greyed…